When people say they want to reach the “general public,” I have to admit that I tend to grimace just a bit. General publics are a squishy concept and massively general audiences can be hard to reach with any science communications effort, especially one with limited resources.
It’s much more effective for science communicators to focus on specific audiences, instead. And there a few key questions science communicators can ask themselves when embarking on the first phases of a project to figure out who their audiences really are and how they can reach them.
The post below covers how I tend to approach identifying an audience and planning a science communications campaign designed to effectively reach them. In addition to the post, I’ve also created a Google spreadsheet planning template with examples. You can download them as a PDF, too.
So many of our assumptions about communication are still grounded in the old world of big, legacy broadcast and print media. Until the digital revolution of the 2000s, Americans generally shared a broad, baseline, coastal-tinged version of reality thanks to network news and big national newspapers. But that shared reality has been fracturing, meaning we have many overlapping specific publics and no real general public anymore.
For instance, while millions of people still tune into major network newscasts, viewership for those programs has declined dramatically over the past 30-plus years. Since the early 1990s, the percentage of Americans who watch the major nightly newscasts has fallen from about 60 to 27 percent. Further, the number of people employed by online-only news outlets just surpassed the number employed by legacy newspapers.
Similarly, the original broadcast of Carl Sagan’s Cosmos received a 9.1 rating, meaning about 9 percent of all households with a television tuned in. By contrast, the Neil deGrasse Tyson and Seth MacFarlane reboot received a rating of 2.9. Both of these were smash hits; both of them were great pieces of science communication, but Sagan’s Cosmos was broadcast in 1980. Thirty-four years later an equally great effort only had a third of the reach.
Of course, a major television network documentary series is the pinnacle of mass science communication. Few of us have access to the kind of resources one needs to pull something like that off, anyway. And science coverage on major network news is just a small part of what those outlets focus on.
Further, what we didn’t have thirty years ago was a globally linked web-based information network. Being able to reach specific audiences more directly – for instance through sites devoted to science news, water quality, battery technology or healthy eating for toddlers – is an incredibly powerful thing. It means we can tailor our efforts much more so than we used to be able to, but it also means we have to do more work finding our audience and figuring out where they get information.
Good science communication efforts start with identifying a priority audience and a desired goal. The questions I like to focus on fall along the following lines:
Audiences might include scientific peers, policy makers, funders, communities affected by scientific research findings, or participants in citizen science projects. It’s up to scientists, managers and communications staff to decide how many of these audiences are truly important and worth prioritizing.
Of course, these audiences can and do cross-over with one another and good science communication plans can and will have multiple audiences. But going overboard and trying to reach too many audiences at once can dilute the effectiveness of a plan. That’s why when I do communications planning, I like to identify priority, secondary and tertiary audiences.
It’s also worth bearing in mind that for scientists, the primary audience is usually their peers. Communicators who neglect that will often wind up talking past their scientist colleagues, as I’ve written about before.
But back to those other audiences. Say a group is studying drought in Southern California and wants to reach individual homeowners to help educate them about the most effective water conservation steps they can take at home. Or perhaps they want to recruit them for a study about water use. That’s a somewhat specific audience, but it can be narrowed down even further. Are we talking about apartment dwellers or people with detached houses? Are we talking about homes that were recently constructed or ones with old plumbing? Those kinds of questions can lead to geographic and socioeconomic filters for figuring out one’s primary audience and how best to reach them.
Or consider an effort aimed at reaching coastal policy makers. That’s a broad category which could include everyone from the Army Corps of Engineers to my old Congressman in New Jersey and the mayors and town councils that dot the Jersey Shore.
Is a researcher studying coastal policy-making as it relates to state and national parks? Perhaps proximity to those natural resources is a good way to narrow the audience even further. Are they studying how communities recover from flooding? Towns and cities that experienced significant flooding in the past few years are much more likely to be interested than ones that have stayed dry for a decade or longer.
Is it an audience of funders? In that case, there may be an established funding process that scientists need to follow, making this task a bit clearer. But maybe they’re seeking corporate or foundation funding from smaller institutions without set protocols and need to think more specifically about who controls the various purse strings at those institutions.
Getting specific about audience at the outset allows communicators and scientists to more effectively develop and deploy their – often limited! – resources.
When we do planning in science communication, it’s easy to overlook this question because we might share some basic assumptions about an audience that we’re not used to articulating or challenging. But if we step back and start thinking objectively about our different audiences, we can do a better job reaching them where they’re at, avoiding pitfalls and using resources effectively.
How old are they? An audience in their 60s is going to be a lot more comfortable with mainstream media coverage and Facebook than Instagram and Twitter.
What do they already know about what you work on? Explicitly stating the assumptions – or lack of assumptions – an audience may have about a scientific topic can be an enlightening exercise. Apartment dwellers whose water bills are baked into their rent may have barely thought about water use in their home before. People who garden and maintain their lawns may feel like they already know a lot about how much water they use and will filter information about a new water-use study through that lens.
What’s their class and education level? Blue collar and white collar communities speak different languages and have different concerns. Saving a few bucks a month on a water or electricity bill is likely to be more motivating for a blue collar family than a white collar one. Conversely, a white collar family may have the luxury of worrying about remote environmental concerns since their own air and water is relatively clean while a blue collar family may be more focused on the here and now and their own backyards.
How much do they trust scientists or a given scientific institution? A UCLA study will carry a lot more weight in Pasadena than one from Ohio State or Harvard, regardless of the quality of the data or the nature of the conclusions. Similarly, a federal agency may have fraught relationships in a given area for reasons that have nothing to do with a project at hand, but a company or local NGO it’s partnering with may not and could ultimately be a stronger messenger.
Does politics matter? Once people start looking at a scientific topic through a political or ideological lens, science communicators have to account for that context. Trying to “science” at people who view a topic as something that’s tied to their deeper ideological beliefs and values almost never works. Instead, science communicators have to think about where they and their audience share beliefs and values and who they might partner with from outside the scientific community to foster more values-based communication that’s still grounded in the facts.
Again, this is a question that often goes unasked when doing communications planning. Science communication must be good, we think, so we want to do more science communication. But to what precise end? Or put more simply, why the heck are we doing communications about this in the first place? Successfully answering this question leads projects to the quality metrics that a campaign can and should measure as much as possible.
Communications is rife with shallow metrics, from impressions to reach to page views and downloads and eyeball time. It’s no good to swim in data that isn’t useful. Knowing that more people are sharing an organization’s posts on Twitter over time tells us so little about who those people are or why their sharing tendencies serve a deeper goal, but we treat that trend as a great success none the less.
So what do we really want people to think, feel, or do in response to a communications effort? Reactions can vary!
Consider some of these possible goals and questions. Do you want an audience to:
Measuring the efficacy of communications campaigns is so important and it doesn’t happen often enough. In the post-Walter-Cronkite world, it’s no longer-sufficient to “get the message out there.” The message needs to be delivered effectively and accurately to an audience that can use it. That’s what counts, especially in such a noisy media environment.
The digital media revolution means that people’s attention is divided and highly segmented, so that means communicators have to think more and more specifically about where people will see and hear information related to their work.
Local papers, radio and television stations are the mainstays of most science communications efforts. Location matters. Or in social science terms, media has a proximity bias. For instance, a public lecture from a principal investigator could absolutely be of interest to a local paper even if it’s a pass for a regional daily.
I also tend to think of science-focused and trade media as being on an adjacent track to general interest media. Not only are trade outlets more likely to cover a science or technical story for an engaged audience, but they’re also where a lot of general interest journalists and outlets learn about new happenings in a given field. In fact, trade journalists all have stories of mainstream outlets seemingly (and actually!) copying their ideas without attribution.
That said, science communicators instinctively turn to the media as the chief place to get coverage and validation for their work. That’s often right. But other channels can be equally or even more valuable depending on the audience.
Local or speciality blogs can be more powerful than mainstream media outlets for connecting with a very specific audience. An influential regional real-estate blog might be a perfect fit for talking about water conservation precisely because of the property owners, managers and prospective property owners who read the blog. A lot of blogs are also happy to have people guest-post, presuming they’re on topic and add value for that blog’s audience.
Science bloggers at mainstream outlets, places like Scienceblogs.com, and folks who blog on their own are also a great option for reaching the “science-engaged” public, though they naturally have their own interests and idiosyncrasies, as we all do.
Email, websites and social media
Every science communication project should have an email list and a website for direct communication and showing up in search results about a project, respectively.
Selecting which social media channels to publish on is an important choice; picking too many can be a time-consuming hassle. Picking the 1 to 3 channels a primary audience uses, or 1 channel each for primary and secondary audiences can be a reasonable choice. For instance, a scientific project working with a variety of community groups that already have strong Facebook followings should join that network. At the same time, they may be publishing educational videos for a K-12 audience that are a natural fit for Youtube, so they’d want to join that community and consider potential collaborations with established channels.
Channels for policymakers
Many times, people assume they have to get media coverage for a policymaker to care about a topic. That’s not always true. Science communicators should never forget that the simplest way to get to a policymaker is to call their office and ask for a meeting. It can really be that easy. Of course, every policymaker is different and even at the local level, they can feel like they’re drinking from a firehose when it comes to people hitting them up with information they think is important.
Going back to the example of a water use study, a campaign might consider reaching homeowners. Who tends to own homes? People with kids. So communicating with parents through a PTA meeting or a school list-serv might be a good, indirect way to reach that audience. And it might even get to a given audience more efficiently than attempting to contact a local newspaper and hoping that they’ll cover a project.
Similarly, we shouldn’t be afraid to try things that are different. The CDC made a big splash several years ago when it repackaged its disaster preparedness advice as if it applied to a zombie apocalypse. Super-brave for a federal agency and super-effective. NOAA should also be commended for a genuinely funny press release in which they advised beachgoers that there is no selfie-stick long enough to safely take pictures with baby seals. Generating ideas for creative campaigns like that is tough, of course. Two good resources to help prompt some potentially powerful ideas are Contagious by Jonah Berger (affiliate | non-affiliate) and The New Rules of Marketing and PR by David Meerman Scott (affiliate | non-affiliate).
Avoid shiny objects
There’s so much cool stuff going on in digital communication now it’s easy to overthink format at the expense of message and audience. For instance, developing an app, an online game or a Pinterest board might be a good fit for a campaign. Or it might not. Who will use the app and why? Who will play the online game and what message will they take away from it? Are we trying to reach an audience that uses Pinterest already or will using that network be a barrier to entry from some of our audience members?
We shouldn’t adopt new communications tools simply because they’re new. We should adopt them because they make sense for our audiences.
Picking a good mix
Your audience might be getting information from ALL these sources, including Pinterest, the New York Times and their homeowner association’s Facebook page. Or some super hip social network that got invented five minutes ago. Effectively reaching an audience usually means using a mix of communications channels, each of which will have advantages and drawbacks and varying levels of resource and time commitment associated with them.
This step is where communications planning – and ambition – starts to turn into action. That can be a good thing and a bad thing. For instance, if a campaign is thinking too broadly about its audience, it may realize it’s trying to bite off more than it can chew; maybe they really can’t reach a million people with new and awesome space data visualizations in just two months. But maybe they can, especially if they can successfully pitch a few of the big news outlets that cover space or reach out to big-time astronomy Tweeters. But to do that, the campaign needs email addresses, introductions, handles and other ways to be in touch with the folks who control those channels.
At this point in planning, the amount of staff time involved can vary widely. If a campaign already has a relationship with a beat reporter it may not be very time-consuming at all to reach out to them and help them do a story related to the topic at hand. If they have no relationship, building one and getting on someone’s radar can and should take more time.
Finding out who to contact at a news outlet usually requires some time on Google and Twitter. While there are useful, powerful press databases out there (Vocus is the industry leader), there is no good substitute for reading a journalist’s work and deciding whether or not it makes sense to pitch them. People who work in media are inundated with off-base pitches; thoughtfully narrow pitches are almost always a better bet, especially for resource-strapped science communicators.
Along a different track, if a campaign decides something like in-person PTA meetings are the way to go, they need to start figuring out who runs each of those meetings. For local outreach like that, Facebook and LinkedIn are useful for mapping a network and seeing if staff members know anyone who knows anyone who can make an intro. Just don’t be creepy about it!
Additionally, when plans get to this level of figuring out who to reach out to and how, the benefits of prioritization become quite evident. Perhaps an audience that’s very hard to reach becomes secondary instead of primary. Once a plan starts accounting for how much time it takes to really do the communications work for various audiences, it becomes clear that not all audiences are going to get the same amount of time and attention.
It’s tough to find the sweet-spot for how much time we need to spend developing and honing a communications plan. That said, there are some hallmarks of under-planning and over-planning that are worth watching out for.
Under-planning usually involves focusing too much on a shiny communications object, say a video, a specific event or someone’s pet idea. These sort of one-off communications efforts can work, but it’s harder for them to have a sustained impact for an audience. Under-planning can also involve metric-chasing, the process by which we mysteriously start to get super-excited by the number of times something is shared on social media instead of asking ourselves who is sharing it and to what end.
Over-planning is more rare, at least in my experience. Communications is all too often an afterthought in scientific endeavors.
The most common form of over-planning I’ve run into is a focus on what haters or trolls will say about a given project. The short answer is they will probably cast aspersions in their corner of the Internet then move onto the next thing they want to get mad about. It’s not worth shaping a significant portion of a communications plan around the reactions of an unpersuadable audience.
I’ve also occasionally run into paralysis-by-analysis. There are few easy answers in communication and it’s tempting to think that paying for more polls, more focus groups, or doing another round of internal or stakeholder feedback will somehow produce them. At some point, communicators have to stop planning and start learning by doing.
In some cases, campaigns will actively plan for learning-by-doing by picking one or two small efforts to deploy in the real world. That’s smart and it can help communicators efficiently deploy resources at later stages of a campaign.
Overall, I prefer to do adaptive planning like that. Rather than assuming we can release science communications efforts into the world and watch the results trickle in, we have to be both proactive and reactive. Doing so requires regular check-ins to respond to audience feedback (or silence!) as it comes in. It also requires big-picture check-ins – perhaps on a quarterly or annual basis – to revisit all these assumptions about audiences, goals and the kinds of results we really want to see.Continue reading
This was originally written as part of a series on helping scientists effectively work with journalists. You can check out all the installments in a pay-what-you-can ebook. And, of course, there’s more to learn at the online course.
This installment covers what to do after an interview. Science coverage is no longer a series of news clips. It’s an ongoing conversations in which journalists, scientists, audiences and editors are participating. In this chapter, I share best practices for asking for corrections, amplifying good coverage and understanding the distinctions journalists make between factual accuracy and the angles and context they use to shape a story.
This was originally written as part of a series on helping scientists effectively work with journalists. You can check out all the installments in a pay-what-you-can ebook. And, of course, there’s more to learn at the online course.
This part of the series covers what to avoid during an interview, including key strategies for answering badly framed or off-the-wall questions.
This was originally written as part of a series on helping scientists effectively work with journalists. You can check out all the installments in a pay-what-you-can ebook. And, of course, there’s more to learn at the online course.
This installment, now a chapter in a new ebook, covers the ins and outs of conducting a media interview, including best practices for handling jargon and how to emphasize key points in ways that help journalists do their jobs.
Science communicators tend to focus on the end-products of journalism: the writing, audio and video that audiences see. But a significant portion of the work that goes into informing and contributing to a good story takes place before an interview happens. Here are some considerations for what scientists can do when a journalist first reaches out to them.
When a journalist calls, scientists will often pick up the phone and just start talking. That can be fine for journalists they know and with whom they’ve worked before, but it’s usually better to gather one’s thoughts first and think through the most important messages to convey in response to a specific request.
In response to a request, it’s fair to ask journalists what they’re working on, what kind of angle they’re interested in on a given story, what they need from a scientist, and what their deadline is like. When a journalist reaches out – even if they’re on a tight deadline – it’s perfectly fine to arrange a time to talk later, even if it’s literally just a few minutes in the future. Scheduling interviews can also help media work feel more like part of one’s job as a publicly facing researcher and less like an interruption or distraction.
Journalists also understand that their sources are busy and are happy to be flexible with scheduling, at least within the confines of their deadline. But if a source has to put them off for too long, they may wind up going with someone else. Journalism is a fast-paced business and reporters like sources who go out of their way to make themselves available, especially when they’re feeling crunched.
Scientists have a lot of knowledge to share, so it’s quite easy for them to start talking about a lot of different related topics during an interview. That can lead to miscommunication, usually in the form of a story quoting a scientist in a way that strikes them as out-of-context.
One simple thing scientists can do to bring a little more focus to their interviews is to set a time limit for them. A quick reaction quote to some breaking news might take just a few minutes, for instance, while a discussion about a new paper could take anywhere from 10 minutes to an hour depending on the type of story the journalist is doing and the level of depth a scientist thinks is required for a robust response. Those time limits can apply to conversations as well as how long a scientist spends crafting an email response to questions.
This is also a straightforward way to address a complaint I often hear from scientists: that working with the media is simply too time-consuming. It certainly can be, but that doesn’t have to be the case. And of course, time limits are just guideposts. If a journalist has more important questions to ask, it’s fine to amend a time limit mid-interview.
It’s worth taking time to review a few recent stories from a journalist to get a sense of how they or their outlet approach the topic at hand. The quality of journalism on a given topic – like the quality of science! – can vary widely, as we all know. It’s a mistake to lump all journalists and news outlets together as “the media,” just as it’s a mistake to lump all the worlds scientists together as a monolithic profession.
After some searching, a scientist or public information officer may discover that a journalist does excellent in-depth reporting on related fields and is new to the one they’re asking about. Or they may see that an outlet is focused on 500-word briefs about new findings, with a special focus on news-you-can-use. Or they may see warning flags from an outlet that puts a sensationalist spin on a topic that’s perceived as controversial.
Beyond Google, looking at a journalist’s Twitter feed and LinkedIn profile can also give a scientist or public information officer a sense of the kind of work they’ve done before and what they’ve been paying attention to recently: do they lean more toward science writing, local beat reporting, or policy writing for instance? And do they have a scientific background? These social networks also let you know who you have in common, including other scientists and other journalists, which can often serve as a quick proxy for credibility and knowledge about a given topic.
These are all important pieces of context to know for ensuring that scientists give journalists the type of information they need for the story at hand. When scientists neglect to match their message – and it’s level of depth, precision and complexity – to the audience or media outlet at hand, they run a higher risk of being misquoted or misunderstood.
It’s also the best way for scientists to avoid playing into agenda-driven reporting from partisan or ideological media sources, especially as new outlets proliferate. It’s perfectly fine to refer such outlets to other sources who might be more amenable to mixing it up, whether that’s other scientists or advocacy organizations that work on a given topic. Or a scientist may opt to do an interview, anyway, knowing that they’re doing so with open eyes.
Since pretty much everything in the media is online now, it’s easy to spend a lot of time on this step. At a minimum, even if I’m slammed and the reporter is on a very tight deadline, I like to read at least a few recent articles a journalist has written if I’m not already familiar with their work. I also like to search news sites for stories about the topic at hand and – again, at a minimum – scan the headlines and lead paragraphs to get a big-picture sense of the approach the outlet takes.
It’s important for scientists to match their depth of interaction with a reporter’s needs. Generally speaking, the longer the lead time a journalist is working with, the more flexibility they’ll have in considering new angles for their work and the more time they’ll have to interact with scientists.
If a journalist is looking for a reaction quote on deadline, they might just need a few minutes of a scientist’s time. At this point, journalists might have most of their story done, so they’re simply not going to be open to taking on an entirely new angle or sub-topic in that moment.
A journalist working with a longer lead-time might feel more open to different frames for thinking about a given issue. Maybe they’ll start off interested in a particular endangered species, for instance, but then a scientist tells them that the critter’s fate is best understood in the context of competition among different land management agencies in the region. In that case, the reporter may start thinking about the species as a hook for a broader story rather than the story in and of itself.
And on the other end of the spectrum, a journalist might be embarking on a multi-month research project or casting about for new stories entirely. In these moments, journalists are like vacuums for perspectives, information and data. This is when scientists and public information officers have full license to bombard journalists with entirely too much information. It’s also at this point that they might consider collaborations that can help bring data and research to life, especially if a journalist is doing original analysis.
At a science communication meeting, The Story Collider’s Liz Neely shared something that will stick with me for a long old time: scientists tend to overestimate audiences’ specific knowledge and underestimate their general intelligence.
This often holds for interactions scientists have with journalists, too. That dynamic can lead scientists to over-prepare for interviews, assembling data, analysis and citations a journalist doesn’t need, instead of stepping back and identifying effective explanatory models for a journalist and their audience instead.
For instance, a political beat reporter looking for a quick fact-check of a claim about vaccination rates making the rounds in a state legislature isn’t necessarily going to be interested in new survey methods that help elucidate or debunk that claim. They usually just need to know if a statement is scientifically defensible or not and a brief explanation as to why.
Such journalists might cover dozens of different topics in a given year, or more, which means that it’s an exception for them to be able to go deep into a particular area of scientific research. Scientists will bemoan those circumstances, for sure, and I do, too, but science is just part of the bigger picture in those cases. (Further, no one should underestimate the level of journalistic expertise it takes to report on a legislative body.)
The same sort of covering-lots-of-things dynamics often play out for business, general assignment and other non-science beat reporters who only occasionally find themselves needing some help from researchers. For those media interactions, journalists are usually looking for scientists to give them the top things they need to know about a topic. They’re placing their trust in scientists and scientific institutions to be credible and to steer them in the right direction.
Of course, science beat reporters are much better positioned to tackle topics in-depth. They’ve built up their own expertise over the years and the nature of their jobs means they often know more about what’s going on in a broad field of research than many individual scientists do. In those cases, scientists shouldn’t be afraid to totally nerd out.
Additionally, getting to work with a science beat reporter at a major news outlet is an opportunity a researcher should relish. Those journalists have a wide reach with the the public and their work also helps non-beat journalists understand what’s important in a given field.
At the same time, journalists (and public information officers) should feel free to tell scientists what level of depth they’re looking for when setting up an interview, too: undergrad, grad school or PhD level, for instance, are good short-hands.
It’s useful for scientists to consider who else a journalist has talked to when compiling their story. Have they interviewed a few advocates who tend to overstate risks associated with an environmental pollutant? Or perhaps they’ve talked to a scientific peer who uses a very different approach for studying the same topic? Those early interviews can color the assumptions journalists go into later interviews with, even as they work to sort through claims and counter-claims.
Sometimes journalists feel like discussing other sources is a bit too much like tipping their hands. That’s fair. They can usually still describe what they’ve heard so far, so a scientist source has a better sense of where they’re at in their story.
Journalists can put these questions and similar ones back on scientists, too. For instance, the AP’s Seth Borenstein likes to ask researchers if they can name peers who disagree with them and whose opinions they respect. That’s a helpful way for him to gauge his source’s credibility, too, as well as where the fault lines are in a scientific community on a given subject.
Finally, I strongly encourage scientists to be open to requests from new outlets and new writers. We’re all trying to figure out how to best convey scientific information in a rapidly changing media environment. New formats are always worth experimenting with, too. I had no idea when I started in this field that I’d one day be excited about scientists doing “Ask Me Anythings” for a forum full of intelligent strangers on Reddit, for instance.
As with the science, the worst thing that usually happens when someone experiments is a null result: in media terms that means no one notices. And the best outcome is figuring out a new way to communicate our work or a way to reach a new audience.Continue reading
What you’re getting into: 1,200 words or about a six minute read. A video version of this lecture is available on Youtube.
A lot of advice in science communication seems straightforward. But it’s also open to interpretation – and misinterpretation – by scientists and communications staff alike. So it’s incredibly important for scientists and communicators to feel like they’re on the same team. That means being clear about our goals, our audiences and our roles in a given project. In short, it’s about trust, and it’s worth taking the time to build it.
Science communication stills feels risky for a lot of researchers. In many ways, public information officers and other communicators are asking scientists to put their hard-earned professional reputations in their non-expert hands. That’s a very heavy thing to ask a scientist to do. So it’s not surprising that researchers often respond to ideas from communications staffers with reflexive skepticism. Scientists are constantly weighing what their peers – i.e. their toughest critics – will think about the communications work they do.
Indeed, when communications staffers march into a conference room brimming with excitement, here’s what I think scientists often hear.
|What communications staff say||What scientists can think|
|We’re excited! This could get a lot of attention.||Be careful! This could get a lot of attention.|
|We have a lot of new ideas for our communications work.||Here’s a new batch of untested, potentially risky ideas. Fire at will!|
|We think these new messages will resonate with our audiences.||The perfectly accurate messages you’ve been using are total duds.|
|We want to produce a suite of new content for our audiences.||We’ll soon be driving you to distraction with requests for review.|
On the flip side, scientists’ skeptical reactions and instinctual critical thinking can come across as overly-negative for communication staffers:
|What scientists say||What communications staff can think|
|We need to be careful. This could easily lead to a lot of inaccuracies.||They don’t trust us to do this accurately.|
|This doesn’t include important caveats. We’ll get roasted.||Wow. They think we’d simplify things to the point of embarrassment.|
|What if [unlikely bad outcome] happens?||They don’t think we can plan effectively or think on our feet.|
|We tried that before and it didn’t work.||These scientists aren’t open to anything new!|
Of course, communicators aren’t actually out to flummox scientists. And scientists aren’t out to be sticks in the mud or make communicators feel bad about doing their jobs. But if communicators and researchers aren’t clear about their goals and audiences, it’s very easy for them to talk past one another.
What to do? I can think of five approaches I’ve found useful in my career.
Communications staffers have to remember that scientists’ peers are their most important audience. Communications campaigns often focus on big gets like the New York Times or regional TV or radio programs. But communicators shouldn’t forget trade and specialty press in researchers’ fields. As science communicator Matthew Shipman puts it, those audiences might be small, but for a scientist, everyone in them matters.
Further, even if a communications project isn’t targeting other scientists at all, communications staffers should explicitly discuss how other scientists might react to the project. That’s often the driving force behind hesitancy in science communication, for reasons that are both good and bad. Nobody wants to make mistakes, but science is also a peculiarly hierarchical profession in which it can be risky to rock the boat, challenge the status quo and try new things.
Early in communications planning or idea vetting, I like to ask scientists, “What’s the most prevalent misinformation you deal with in your field?” and “What are the outcomes we absolutely want to avoid?” That helps ground the conversation in a shared understanding of what we don’t want to do, which can be a big time saver down the road.
For instance, scientists who work on detecting exoplanets are often wary of suggestions that the worlds they’re discovering could be colonized. It’s such a speculative, sci-fi topic that it can easily distract audiences from the here-and-now work they’re doing to advance our understanding of astronomy. Of course, that idea is a natural hook for communicators to think about because it’s a great way to capture people’s imagination. But for scientists, it quickly devolves into a misleading frame that they’d like to move on from as quickly as possible or avoid all together.
Scientists should always enjoy right-of-last-review on materials, not only to ensure accuracy, but also to have some simple peace of mind. Everyone who works in communications knows how easy it is for inaccuracies to creep into the editing process, especially when multiple people are involved. When scientists know that they’re the last set of eyes on public materials, it creates a final check to ensure accuracy.
Right-of-last-review can also give scientists more room to think creatively earlier in the process. They don’t have to worry that a rhetorical flourish or risky idea now will turn into something inaccurate later when the project is in someone else’s hands.
Scientists are great at shooting things down. It’s a wonderful skill for peer review. But it can be a bummer for communicators when it’s time to come up with exciting new ideas. One helpful way to approach creative conversations is to adopt improv rules. Make it clear that nothing said in the room will go into public materials unless vetted. Also make it clear that it’s a time to respond to ideas with “yes, and…” statements rather than “no, but…” ones.
I’m always pleased when scientists adopt these ground rules, drop their defenses and let the ideas and silly riffs flow. And I always get a chuckle out of how unnaturally it comes to all of us who work in science communication! We’re so sensitive to accuracy, that it’s easy to miss opportunities like NASA’s guide to cooking a turkey using space gear, the CDC’s super-practical disaster preparedness advice for a zombie apocalypse or the graceful elegance of a glowing dinosaur who helps us track auroras. Like good art, these projects can look deceptively easy to come up with from the outside, but they all resulted from people giving themselves permission to do something different and doing the hard, detailed work it takes to bring these ideas to life.
Finally, if institutions have the resources and are doing big communications campaigns, I strongly recommend having a communications staffer and a scientist tag-team a project. “Co-managing” can seem like an inefficient use of time at first blush, but for science communication, it can work wonders.
Over time, a scientist will develop a deeper sense of what communicators and their audiences need. A communicator, meanwhile, will become well-versed in the nuances of a given scientific topic.
What other ideas do you have for helping scientists and communications staff work more effectively together?
(Homepage image via Wikipedia)Continue reading
Update (4/6/16): This has quickly turned into the most popular post on the site; it’s been so nice to hear from folks who have found it useful! If you have a minute after you’ve finished reading, please check out my other guides (and a list of pending topics). You can also sign up for my newsletter here.
What you’re getting into: a 3000 word guide to dealing with trolls in science communication, roughly a 10-minute read.
Trolls suck. They have a direct psychological impact on the people they target – from annoyance and vexation to frustration and anger. And they can make constructive online discussions on platforms like Twitter and Facebook nearly impossible. But dealing with trolls can be straightforward. Indeed, most public relations advice on trolling is consistent across industries and across topics: don’t feed the trolls, keep a level head, respond to more serious trolling on one’s own terms, and go back to dealing with reasonable people.
The advice is not much different in science communication, but trolls do have a unique impact in this particular field. First, trolls are irrational. But science-minded people are not. We tend to operate from the assumption that everyone else can and should act as rationally as we do. That’s a mistake, especially with trolls. Second, trolls attack people’s reputations and integrity in a way that is quite out of bounds in normal science-related discourse. These circumstances can feel so strange that scientists and science communicators often feel an urge to respond to trolls that would never occur to actors, musicians or other public figures who are targeted by them.
Unfortunately, trolls are legion in some areas of science communication – especially climate, biotech and vaccines. And I’m honestly surprised to see scientists, science communicators and science journalists spend so much time interacting with and thinking and talking about their trolls.
The truth is that trolls are just bullies. They usually only talk to each other and no one outside their circles pays attention to what they have to say. But there are exceptions and it’s worth understanding why people troll and how scientists, science communicators, and even some science journalists who are targeted by trolls can effectively – and constructively – respond.
Trolling had a slightly different meaning in the old, pre-digital-native Internet, but nowadays it usually means someone who posts nasty things online with the intent of provoking a reaction, usually emotional, from their targets.
Ideologues will often use trolling or troll-like tactics to target individuals with whom they disagree, including scientists, science communicators and journalists. They threaten people, call them names, twist their words, accuse them of believing things they don’t believe and sometimes even make mean memes about them if they’ve learned how to use a graphics program.
If someone works on an issue that gets trolled a lot, it’s easy to assume that any criticism or questioning of one’s work is coming from an unreachable troll. Most of the time that’s exactly the case: the only people motivated enough to complain are people who already have unshakable opinions.
There are exceptions, though. Sometimes, well-meaning critics will come along who simply aren’t aware that they’re stepping on well-trodden turf. Similarly, people who have been exposed to inaccurate and mean-spirited messages on a given topic may innocently make a point or ask a question not knowing that it comes across as trolling.
The good news is that there are still many people who can engage in spirited, but civil disagreements, including online, without resorting to troll-like tactics. So it’s important not to assume that all critics or even all sources of scrutiny are trolling.
If someone is ever wondering about whether or not they’re being trolled, trolls will usually out themselves quickly, within just one to two interactions, in my experience. The hallmarks of trolling on science-related issues include:
When a stranger insults us online, it can still feel very personal despite the fact that that person doesn’t know us. Our first instinct when trolled is to defend ourselves and to assert our own honesty, integrity or rationality. But the decision to troll actually says a lot more about the troll than it does about their target.
Consider the reality of the situation. Someone is sitting on one other end of an Internet connection “yelling” at someone else through their keyboard.
Why are they doing this? Usually it’s because they’re angry. Their political beliefs are so strong that they feel justified going after anyone they see as opposed to them. Or maybe they feel helpless and want to use social media to lash out at people they perceive as more powerful than they are. Some studies have found that trolls are psychologically much meaner than the average person, too, exhibiting traits like sadism and psychopathy, leading them to revel in the mischief they can create online.
Before someone reacts to a troll, if at all, they should consider what the troll wants a target to feel so they can better control their own reactions:
Embarrassment and shame – Trolls want their targets to think they are getting publicly shamed by a wide and influential audience. And social media platforms, especially Twitter, can make it seem like more people are paying attention to trolls than they actually are. Further, trolls will often tag or cc people they see as having influence over their targets, including institutions, peers, supervisors, and other powerful figures. That can seem daunting to a target, but it’s actually an indication that a troll is just flailing around to provoke any kind of reaction they can muster. Indeed, when we see other people getting trolled, we tend not to care that much and that’s the same way other people feel when they see us getting trolled. Trolls have a lot less power than we give them credit for.
Worry – Trolls want their targets to feel hesitant to speak and write about their work. By creating a negative and nasty environment around a given topic, trolls hope to poison the well to the point where they are the only ones left drinking from it.
Anger – Trolls really love pissing people off. It makes them feel powerful – they got under someone’s skin! – and angry responses give trolls another round of grist to mill for more trolling.
How should targets feel instead?
Pride – Trolls target people who they think have more power and influence than they do. If you’re getting trolled, you’re probably having an impact.
Amusement – Most troll arguments are pretty silly. Treating them seriously often gives them far more credence than they deserve. People who are targeted by trolls should imagine how they would react if they saw a tough-as-nails peer being targeted in the same way. Might they find it ridiculous and blow it off? Or even make fun of it?
Sympathy, empathy and grace – Trolling is honestly pretty pathetic behavior. As with adolescent bullies, it’s worth considering what sort of pain and anger is behind someone’s trolling. There’s surely very little one can do from afar to ease a troll’s suffering, but consider this: interacting with a troll can be unhealthy for the troll, too, because it encourages them to keep trolling, feeding into whatever negative emotion is causing them to lash out on the Internet in the first place.
Social media platforms like Facebook and Twitter are built to make us think that everything happening on social media is super-duper important. (Notification! You’ve got a dozen favorites! Bing bing bing!) But just because something is on social media doesn’t mean that anyone cares, is paying attention or will even remember it seven seconds from now. The same principles largely extend to email, though that medium is more private.
People who are targeted by trolls should ask themselves: Are other people liking, retweeting or sharing what the troll is posting? If they are, do I care what those people think? How many followers do the trolls have? Are they just following each other? How in the weeds would someone have to go to even follow what the trolls are talking about?
Most of the time, trolls on science-related topics are part of a loose, insular network of the same old folks. Their attacks are like a rolling bar fight that just keeps spilling over into new venues. And even when they succeed in getting short bursts of wider attention for their antics – for example, when a few racist idiots “boycotted” Star Wars – nobody remembers just a few days later.
When trolls actually do matter
Every once in awhile, trolls can leverage their online pestering into something more serious, opening the door to media coverage or attention from policymakers. That’s usually the point at which a target should consider some sort of robust, on-the-record response. Why then? Because it’s the threshold at which other people in one’s profession might start to pay attention and think that something might be amiss. It’s also the point at which trolls might affect the Google search results for a target’s name, especially if they don’t have much of an established Internet footprint already. Indeed, this is the one major long-term consequence victims of trolling campaigns have to deal with, as British journalist Jon Ronson has chronicled.
Another case is corporate and front-group-backed trolling, which is usually used to target public interest scientists and journalists. In those cases, it can be hard to differentiate between negative, grassroots-level troll sentiment and professional trolls who stoke that sentiment. Regardless, it’s worth calling out if it looks like an attempt by industry groups to warp public debates.
Finally, trolling doesn’t just happen with strangers on Twitter. It also happens in academia and in media when individuals and institutions violate professional norms by attacking people through innuendo, mischaracterizations, threats, lies and personal attacks.
Responding to trolls can be straightforward and should be tailored to their persistence level and a target’s stomach for engaging.
Ignore: As with bullies, the best way to respond to a troll is to ignore them. It tells the troll they have no power or influence over their target and most of them will quickly move back under their bridge.
Block buttons exist for a reason: The other simple response to trolls is to block them. No, seriously, block them. Blocking isn’t censorship or an admission of defeat – it’s simply a filter, in the same way we install ad blockers on browsers or choose not to tune into shows we don’t like. It’s so disappointing when I see scientists and other reasonable professionals waste their time responding to trolls. Surely, we all have better things to do. Similarly, targets can auto-archive emails from trolls, report them for spam, and otherwise close off the communications channels trolls use to target them.
Minimize responses – Arguing with a troll is like mud wrestling with a pig. You both get dirty and the pig enjoys it. Trolls thrive off provoking people, so ignoring them is usually the best way to get them to move on.
If you absolutely must respond to a troll, just make it a one-and-done:
Imagine reading these messages from the troll’s perspective. What are they going to do with that? Usually nothing because they’re being denied the emotional response they want. Of course, some trolls will take anything a target writes even a “hmmm” and try to twist it. In that case, if you have to respond, just send them an on-point link with no additional commentary. Trolls don’t actually read links – that would require genuine curiosity – and they don’t trust their perceived audience to read links either, so it’s usually a conversation-ender.
One link to rule them all: If a target is persistently trolled by one person or on a specific point, they should create a single link online that they control where they can respond. For instance, several scientists created a helpful FAQ on RealClimate.org when their paleoclimate research was attacked. Similarly, check out Frank Ackerman’s responses to Richard Tol, a notoriously nasty economist who publicly attacks other academics with whom he disagrees.
These one-link resources ensure that targets are able to respond on their own terms and it spares them from having to play whack-a-mole in multiple venues to knock down bad claims. It also creates a link of record that a target can share with reasonable people, including journalists, in response to troll attacks in other venues.
Further, if a troll responds on a site a target controls, the target can actually debunk the troll’s points one-by-one, such as through embedded commentary. Doing so destroys a troll’s ability to obfuscate and Gish Gallop. Finally, such resources are also useful for exposing things a troll might be doing privately, such as emailing a target’s supervisor or spreading false information about them in person.
Trolls are depressing as hell. And kind of weird. Unfortunately, when trolls succeed, they drag other people down to their level.
It’s not only wrong but simply counterproductive to let trolls influence people’s actions, beliefs, or the frames with which they approach issues. For instance, I was once working with a peer on an online science communication presentation. She was worried about what an academic blogger might say in response to our event since the blogger had targeted her for criticism before. As we discussed the pros and cons of going ahead with the presentation, I realized that there are two types of people who do public communication around science: constructive people and destructive people.
We were trying to do something constructive for an audience of scientists eager to learn about communication. This blogger was attempting to do something destructive instead, tearing other people down in the service of his agenda. We went ahead with the presentation and it was very successful.
Effective science communication: 1 Troll: 0.
So when I hear scientists and science communicators talking about their trolls, I always wonder: what the heck would they be talking about instead if not for these trolly trolly trolls? Probably science! Or they’d be talking to other people who have their ears and eyes open.
I’d like to see science communicators find way to respond to trolls constructively. That largely requires recognizing that we can’t do anything to change the trolls themselves. They’re just out there trolling. Instead, I think we should use trolling as a trigger to do something constructive.
Consider this…What if every time a scientist or science communicator were trolled they:
All of these are way better uses of our time than worrying about the trolls. (Also see a few more ideas below, including my inspiration for the above response.)
It’s like Taylor Swift says: haters gonna hate. You just have to shake it off.
I’m from New Jersey. And my friends once gave me a robot-related nickname. So it’s probably a little bit easier for me to let trolling roll of my back than it is for other folks.
I’m also a dude. And I hope it’s fair to say that our society generally raises women to care more about other people’s opinions, including strangers, and puts the burden on women to make other people around them feel happy. As a result, it’s been my experience that men are more likely to blame trolls for trolling while women are much more likely to wonder what they could have done differently to avoid getting trolled. At the same time, trolling behavior directed at women is also a lot nastier than trolling behavior directed at men. That’s because sexist-bro dude-trolls feel threatened when they see women in positions of power, including in journalism, communications and science.
These trolling behaviors are closely related to sexual harassment, too. Harassers should obviously face scrutiny and punishment and it’s good to see scientific institutions finally, haltingly start to deal with endemic sexual harassment. But when such harassment takes place online and is anonymous, it’s hard for women who are targeted by it – and other people who see it – to know what to do beyond reporting it as abusive behavior.
That’s why I’m so grateful to have read about an idea from biology student and Wikipedian Emily Temple-Wood. She creates a new woman-in-science Wikipedia entry when she faces online harassment. What a stupendously great way to respond! I love it. (And that’s exactly what got me thinking about other proactive ways to respond to trolls, as described above.)
You can contribute to the project here. I’ve done so a few times now in response to sexist comments I’ve seen directed at female peers. It feels great to be able to respond to something depressing and destructive and turn it into something awesome and constructive instead. Woohoo!
I’d strongly encourage others to contribute to this project or ones like it any time they see someone getting trolled, but especially when they see sexist trolling.
Well, that was a long discussion about trolls, wasn’t it? I’m glad you made it this far and I hope this was useful. If there’s a TL;DR for this post it’s this: never let the trolls drag you down and always be proactive with your public communication.
Update (4/18/16 ): This post has been translated into Italian by CICAP, the Italian Committee for the Investigation of Claims of the Pseudosciences. Grazie!Continue reading
Neil deGrasse Tyson is pretty darn cool. He’s an incredible science communicator and one of just a few scientists who have achieved celebrity status. He proactively educates people through lectures, documentaries and writing and he also issues occasional correctives on scientific topics to the media, Hollywood and politicians.
Of course, nobody has a perfect track record when it comes to science communication and every once in a while Tyson does get something wrong, including when he tweets to his 5 million followers.
In those moments, other scientists jump on Tyson’s messages, as we should expect from critical, skeptical researchers who care deeply about accuracy.
For instance, earlier this month, Tyson sent out a confusing tweet about evolution and how animals experience pain during sex. Many biologists and science writers were left scratching their heads. Tyson followed up with a link to biologist and writer Emily Willingham’s response, which was quite good. But his original tweet was shared 2,300 times while the follow-up was shared only 187 times. Unfortunately, that disparity in attention is pretty standard for correctives issued on social media.
Yesterday, Tyson rankled his poor beleaguered peers in biology again with a tweet about bats being “blind,” something biologists who work with those animals would call a big misconception.
Maybe this will all blow over, but biologists and science writers are surely scrutinizing Tyson’s 140-character messages a bit more than they would otherwise. Indeed, many biologists have taken to making up their own parody biology facts as seen through lens of an astronomer.
I have to wonder: will chemists, agronomists and engineers be next? People who closely follow science are always wary when experts in one discipline start publicly talking about topics on which they don’t have formal training or a track record of peer-reviewed publication.
This led me to a thought about something neat and constructive Tyson could do in response to this recent flap. He should hand the keys to his Twitter account over to a biologist for a day.
How cool would that be? Tyson could use the powerful platform he’s built as an astronomer to highlight someone from another discipline for a day. That person would be able to introduce themselves to a very large audience, share a few compelling messages about their work, and walk away from the experience with more followers themselves. They might also learn that having 5 million followers means seeing in real-time that you can’t make everyone happy!
Heck, maybe this is something Tyson could do once a month, highlighting researchers from different disciplines throughout the year. It’d be a great benefit to the scientific community, a nice gesture from a leading scientist who commands such a large audience, and a project that could underscore the many different ways science touches our lives.Continue reading
Social psychologists Susan Fiske and Cydnee Dupree have identified a big problem scientists have when it comes to how the public perceives their profession. But I think it’s a problem that scientists can easily address with a bit of foresight.
Fiske and Dupree measured people’s impressions of different groups in society based on competence – our smarts, skills and competitiveness – and warmth, which can include our perceived sincerity and good-naturedness.
Take a look. Can you spot scientists here?
In this measure, scientists come across as highly competent, but not very warm. They have high status in society, people think, so they must be pretty good at what they do, but they’re just not sure about why it matters to them. In fact, this sort of cold-but-competent stereotype can provoke feelings of envy, according to Fiske and Dupree’s research. Indeed, I would hazard that this is probably one of the core emotional strains of anti-elitism and anti-intellectualism in public life.
Conversely, check out doctors, nurses, teachers and professors. They’re competent and warm, in the public’s estimation. That stereotype provokes feelings of admiration, which is probably a lot closer to where science communicators would want to see “scientists” on this chart, especially if they care about public trust in science. (Their full paper is here.)
So what’s the difference here? I think people intuitively understand why doctors and nurses do what they do. They save lives and doing that sort of work requires some pretty obvious compassion and empathy for people.
Teachers teach. They love their students. Professors…profess and they’re often motivated by passing on knowledge to the next generation, too. But what do scientists do, generally speaking? Well, science. And that doesn’t tell the public much.
In a lot of public communication, I see scientists lead with their science and their methods and their expertise, but they don’t mention why they do what they do. Helping audiences understand that “why” is so important. As NASA’s Gavin Schmidt has pointed out, failing to convey motivations to an audience means that people will fill in the blank with the nearest stereotype they have on hand.
So researchers and science communicators who want to come across as a little warmer, a little more admired and – yes, a little more credible and relatable with audiences – should consider the following:
Ten or 20 years into a scientific career – or heck, even at the end of a PhD program – scientists sometimes find it difficult to harken back to why they got started down their career path in the first place.
Maybe it was nature walks they took when they were kids. Maybe they had an amazing teacher. Maybe they were always blown away by big machinery. Or, like a lot of nerds, perhaps it was the Star Trek that did it. (::raises hand::)
In every scientist’s life, there is some point or series of points at which they decided to dedicate themselves to difficult, sometime tedious work, to discover new things. Finding that moment – even if it’s something you fell into – is so important for connecting with audiences.
Most scientists got into the field because they were intrinsically fascinated by something. They were the kids who collected bugs in jars, who took the toaster apart and surprised their parents with dangerous birthday wish lists. (“But it’s just a chemistry set, mom!”)
Scott Mandia, an award-winning science communicator, likes to use the example of researchers who get dropped off in frigid polar wastes to study the climate. Are they doing that for the grant money? Or because it makes them the queen or king of the cryosphere? No way. You have to be Pretty. Damn. Curious. to take a trip like that.
Why are you giving a talk, testifying before a committee or releasing a paper to the media? What’s your goal? For scientists, it’s usually to inform. They want people to be able to use research to guide everyday choices they make, whether it’s what kind of medicine they use or what kind of food they buy. And on the policy front, scientists want to make sure that political leaders can make decisions based on the best science. For scientists working on commercial products, it can also be to provide a service, grow a business or attract investors to a new innovation.
Scientists should always be up front with audiences about what they’re doing, why, and who is supporting their work. They also have to self-reflect: sometimes scientists engage in public communication as an extension of competition within the scientific community or because they really think they know better than everybody else. Those are unhealthy premises from which to take on science communication work and they can easily backfire, not just with the public, but with one’s colleagues’ too, especially when scientists leave their disciplinary lane.
All of these points have to be genuine and come across as genuine. Audiences can sense something fake or manipulative a mile away. So, for instance, scientists shouldn’t name-check the local sports team when giving a public talk unless they really love that team. And if a scientist wants to invoke something general like being a parent, they should back that up with specific examples that are about them and their kid. It’s those detailed, specific stories that stick with audiences.
Helping audiences fill in these blanks can be a huge favor. If a scientist can get it down to a minute, that might be the “elevator pitch” for their work. These stories are also good openers for talks and testimony. And they’re great fodder for personal websites and sprucing up dusty faculty pages.
They can also be worth sharing on their own merits, as the growing Story Collider series has proven. And importantly, when scientists think deeply about why they really do what they do, it can also reveal stories about their own work that help them conceptualize new avenues for research. That’s right: all this fuzzy stuff about storytelling, narrative and audience can help researchers do better science, too!
A video version of this post is available here:
(3/14 update: I edited the links above to point to a Phys.org story about the research and added another link to the paper itself.)Continue reading
Adam Siegel, a security analyst, management consultant, and blogger, made an interesting point on Twitter in response to a Washington Post headline about a sea-level rise study.
— A Siegel (@A_Siegel) February 22, 2016
Indeed, people say all manner of things that may or may not be based on data and expertise. The verb “say” is ubiquitous in news writing and is perhaps uniquely democratic: it can describe statements from the proverbial “man on the street” just as easily as a speech from the president of the United States.
So do scientists and other analysts deserve different verbs when we’re talking about their research? I think there’s a case to be made that verbs like “conclude” or”find” are more precise for describing how scientists conduct analysis and…well, find things out and draw conclusions.
Naturally, if scientists are expressing an opinion – about a peer’s work or a matter of public dispute, for example – they might be “saying” something just like anybody else.
There’s a another way to think about this, too. Data and evidence can also do things like “show” and “demonstrate.” Writers might also attribute analytic findings to a paper, a research project or a scientific enterprise rather than to researchers themselves. Of course, that sometimes removes the human element from the equation, something scientists are used to doing in passive-voice academic writing.
These might seem like minor points at first blush, but I think Siegel is onto something. Certainly, in my own writing, I tend to use those more precise verbs, but then again, I’m used to scientists editing my prose!
It also reminds me of some other discussions I’ve had about people “believing” in climate change or evolution, a word that can easily conflate matters of fact with matters of opinion and faith. [Edit: Siegel just pointed me to one of his own posts on this very point.]
I do wonder, in the aggregate, if these small language choices are more powerful than we think. For now, I’ll have to file this under “topics I wish I could test in social science.”
On Twitter, Beth R. also suggests the verbs: measure, examine, analyze, observe, find, determine, conclude.Continue reading